on-line can be a delight or a disaster -- your experience with us
promises to be a delight! Our shopping cart is simple and straightforward:
you browse our catalog (either by category or "key word"
search), select your items and checkout in a secure on-line environment.
If you change your mind after making a selection, the on-line order
review process allows you to delete or edit any items from your shopping
cart prior to submitting your order. Since we do not use any automatic
on-line credit card clearing houses to process your order, your shopping
habits and credit card numbers remain secure with us and since your
privacy is important to us, we don't share with anyone. Once you place
an order, you will receive a confirming e-mail just to let you know
we received your order. In addition, we will send you an "update"
e-mail when your order has been shipped. We will ship most orders
within 48 hours -- unless you have requested a special item or we
are currently out-of-stock. In case of special items or out-of-stock,
we will get in touch with you and provide you the opportunity to cancel
your order or keep it pending shipment.
Should you prefer to pay by check rather than by credit card, the item you wish will be reserved for you for seven (7) days. During that interim the item will not be sold to a second customer, while awaiting the arrival of your check. Upon receipt, your check, which must have your state driver's license noted on the face in or near the "Memo" space, will be presented for immediate payment by your bank electronically. Your bank account will be debited in the amount of the check at the time of presentation and the debit transaction will appear on your next bank statement. Your original check will be stamped "PAID" in the offices of An Itch To Stitch once processed and you will receive the cancelled check back with your merchandise. Checks unable to be processed due to non-sufficient funds will be charged $30.00.
more information, you can view our policies and procedures below,
or if you're ready, click to start shopping on-line.
We accept MasterCard, Visa, Discover, American Express, Money Orders
and Personal Checks. Please, do not send any cash. Payment is due prior
to shipment. For Special Orders and Needlepoint Finishing, please see
special deposit requirements.
Our standard shipping is USPS Best Shipping. Shipping
is calculated on the total weight of the order and is rounded up to
the nearest pound in accordance with the current USPS shipping rates
for residential deliveries. Occasionally, shipping fees may be slightly
higher or lower than calculated through the on-line catalog. In those
instances, we will contact you and advise you of any changes and allow
you the opportunity to cancel the order prior to shipping. For additional
fees, we will offer express shipping options. All standard orders will
be shipped within 48 hours. A $4.00 handling fee is applied to all orders
regardless of size.
You may cancel your standard purchased items order at any time prior
to shipping unless you have requested a Special Order. For Special Orders
please see the Special Orders section. For Needlepoint Finishing Orders,
please see the Needlepoint Finishing Orders section.
We do not use an automated credit card clearing house to process payments
for your purchase. Once you order via our secure on-line system, we
will process your credit card purchase in-house and will not keep your
card number in our customer files unless you request that it be added
to our in-house client database. Your customer profile (excluding payment
information) is stored in the secured database of our shopping cart
host. Our shopping cart host does not access or use this information
for any purpose other than assisting An Itch To Stitch with our
on-line catalog operation. For inventory management and records keeping
purposes, your actual order information is stored securely in our in-house
business records. We do not sell, rent or otherwise share any of our
customer information with any other businesses or individuals. We guard
your private information as we would expect our own to be treated.
and Thread Color Variations:
Because thread dye lots may differ or the artist painting the canvas
might change paints and/or color mixtures we cannot guarantee the exact
colors of a painted canvas or threads. When multiple packages of threads
are ordered, we will ship "same" dye lots. Additionally, as
computer monitors vary in their resolution and display of colors, the
image you see from the on-line catalog may be "color distorted".
Because we examine every item for faults or defects -- and won't ship
if it doesn't meet our standards, we rarely expect returns due to product
defects. Painted canvases, cut blank canvases, books, yarns, threads
and fibers are not returnable so please make your selections carefully.
Notions and accessories may be returned within 30 days from invoicing, so
long as they are unopened in the original manufacturer's packaging.
If a purchased product is returned at the request of the customer, return
postage is the responsibility of the customer. A credit for the purchase
price of the returned items (excluding any shipping and handling fees)
will be made in accordance with the original purchase invoice when the
returned item is received at An Itch To Stitch.
If a purchase has been paid for by credit card, the original credit card account will be credited; if by check, An Itch to Stitch will issue a check in the name of the original purchaser. For refunds on
Needlepoint Finishing, please see the Needlepoint Finishing section.
Special Orders will be accepted with a 50% deposit at time of ordering.
The balance of payment will be due prior to shipment. Special Orders
are nonrefundable. If you cancel a Special Order prior to shipment,
your deposit will be forfeited.
Needlepoint Finishing Orders:
All Needlepoint Finishing is nonrefundable. All Needlepoint Finishing
Orders for belts must be paid in full at the time the unfinished belt
canvas is received by An Itch To Stitch. All other Needlepoint
Finishing Orders require a 50% deposit at the time the customer accepts
the quoted rate for finishing a project. Upon receipt of your project
for finishing, An Itch To Stitch will respond with a fee quote
requiring your signature for acceptance. When your acceptance confirmation
is returned to An Itch To Stitch, please include the 50% deposit.
Should you cancel your finishing request prior to the completion of
finishing, all labor and expenses incurred by An Itch To Stitch,
up to the date of cancellation, must be paid in full prior to returning
your unfinished/partially finished project. All shipping fees are the
responsibility of the customer. The balance of payment will be due prior
to shipment of the finished item.
Phone: (314) 995-9800 or (866) 918-9800